Shipping policy
Deliveries in the UK are normally sent using Royal Mail; options listed below. Please note during prom season January to May, deliveries can take a little longer due to the increase in orders and enquiries. If a delivery is urgent please email or call us and we will see what we can do.
Tracked 48: £3.95, 2-3 working day delivery estimate with online tracking at www.royalmail.com/trackandtrace. or Free over £90
Tracked 24: £5.95, 1-2 working day delivery estimate with online tracking at www.royalmail.com/trackandtraceTracking details and updates will be sent to you via a text message and email.
For customers in Switzerland and Germany:
We collect all duties and import taxes at checkout, so the price you see is the final price you pay - no surprise fees on delivery! All postage charges are non-refundable.
For customers in other European countries:
We will post to Europe for a standard charge of £16. Local duties and taxes are the sole responsibility of the customer and will be collected by the courier upon delivery. All postage charges are non-refundable.
For all other international deliveries:
Standard international shipping is £22. Local duties and taxes are the sole responsibility of the customer and will be collected by the courier upon delivery. All postage charges are non-refundable.
Important: Please don't refuse a parcel. There's a non-returnable charge of 40 euros (or equivalent) due to processing times and extra costs for us as a business. Thanks for your understanding!
Returns Policy for Online Purchases in the UK:
Hey, just a quick heads-up about our return policy for our online shoppers, we've got a specific process in place.
If you're looking to return something, shoot us a request for a returns authorisation code within 14 days of receiving your goodies. You can reach out by giving us a call, sending an email, or simply clicking on the returns link at the top of our website and entering your email address. Contact after 14 days of receipt will mean we can not accept a return.
