Delivery & Returns
Deliveries in the UK are normally sent using Royal Mail; options listed below.
Tracked 48: £3.95, 2-3 day delivery estimate with online tracking at www.royalmail.com/trackandtrace. or Free over £90
Tracked 24: £5.95, next working day delivery estimate with online tracking at www.royalmail.com/trackandtraceTracking details and updates will be sent to you via a text message and email.
Please note if multiple purchases are made over 31 days with free postage and no items are kept we will have to charge for the postage on all orders placed over the first initial order.
For example, if you order 5 separate dresses over a period of 31 days all with free postage and all items returned we will charge 4 x £3.95 for postage.
Other delivery methods are available, please call us on 01326 376486 or email dresses@cargoclothing.com to discuss.
Delivery outside of the UK
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery costs plus the return cost (this includes costs we incurred even if postage was free). Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Delivery to USA - Delivery is free and sent via Fed-ex, UPS or DHL - there will be no charges for customs up to a value of US $790.
Delivery to Australia - Delivery is free and sent via Royal Mail international - there will be no charges for customs up to a value of AUD $1000. For express delivery 1-5 days the cost is £56.
Delivery to Europe - Delivery is free and sent via Fed-ex, UPS or DHL there will be no charges for customs up to a value of Eur 999.
Returns Policy (UK) Online only - (please note in-store purchases are non-returnable or refundable and are different from online purchases).
You can email us at dresses@cargoclothing.com or call 01326 376486 and we will give you an authorisation number to include with the return.
The goods must be returned to us within 14 calendar days from the date of receiving your authorisation number.
The order should be in the original packaging (where possible) with all labels attached, if any labels are removed then we will be unable to accept the return and will post it back to you.
The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us.
Returns Policy (Worldwide & Europe) Online only
If you wish to return your online purchase you must inform us within 14 calendar days from receiving the goods. You can email us at dresses@cargoclothing.com or call 01326 376486 and we will give you an authorisation number to include with the return. The goods must be returned to us within 14 calendar days from the date of cancellation and they should be in original packaging (where possible) with all labels attached.
Some items including earrings and underwear cannot be returned due to hygiene reasons.
The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us. Please make sure that any returns are noted that they are a return and therefore not subject to customs charges.
We are unable to offer exchanges outside of the UK.
If returning for a refund we will inspect the goods and then process the refund for the cost of the goods only (not the postage cost out to you or the return postage). You will be liable for all charges relating to returning non-faulty items to us
. Please do not refuse a parcel as there will be a non-returnable charge of 30 euro or equivalent due to the processing times and the extra costs to us as a business.
