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📦 Delivery & Returns

Cargo Clothing

We're here to make your shopping experience easy and worry-free. Below you'll find all the key details about deliveries, returns, and our in-store policy.

🇬🇧 UK Delivery

We ship UK orders with Royal Mail and offer two tracked options:

📦 Standard Delivery – Tracked 48

⚡ Express Delivery – Tracked 24

  • £6.95

  • Next working day delivery estimate

  • Includes tracking updates via text and email

💃 Prom Season Notice (January–May)

During this busy season, dispatch times may be slightly delayed.
If your order is urgent, please email us at dresses@cargoclothing.com or call 01326 376486 — we’ll do our best to help!

📞 Need a Different Delivery Option?

No problem! Just get in touch — we're happy to arrange alternatives.

🌍 International Delivery

We ship worldwide and offer flexible options for our international customers:

✈️ Delivery Charges

Europe:

  • From £16

  • Free standard delivery available to most countries via Royal Mail or Evri

  • Courier upgrades available on request

Rest of the world:

  • From £22

💼 Duties & Taxes

  • For customers in Switzerland and Germany:
  • We collect all duties and import taxes at checkout, so the price you see is the final price you pay - no surprise fees on delivery! All postage charges are non-refundable.

  • For the rest of europe and worldwide - customs duties and import taxes are the customer’s responsibility and vary by country.

🔎 Tracking & Responsibility

  • Customers must track their own deliveries once shipped.

  • Once a delivery method is chosen, it is in your name, and we cannot chase the courier on your behalf.

  • Issues must be reported within 28 days. After that, we’re unable to assist.

  • All postage costs are non-refundable.

🔁 Returns Policy

🇬🇧 UK Returns (Online Orders Only)

Not quite right? No worries! Here's how to return your UK order:

✅ How to Return

  • Contact us within 14 days of receiving your order:

  • We'll send a Return Authorisation Code

  • You then have another 14 days to send it back

  • If you do not get authorisation then we will not refund your item.  If you return without authorisation we have the right to refuse delivery & it will be returned to you.

📦 What to Include

  • Items must be unworn, with all labels attached

  • Ideally returned in original packaging

  • Add your return code to the invoice or inside the parcel

🚚 Return Options

🔁 Option 1: Royal Mail Collection Service

📦 Option 2: Use Your Own Courier

  • Send to the address below

  • Use a tracked or signed-for service and keep proof of postage

Return Address:
Cargo Clothing
Unit 17, Kernick Industrial Estate
Parkengue, Penryn, Cornwall
TR10 9EP

💸 Refund Info

  • Refunds are for the item value only

  • Postage costs (original and return) are not refundable unless the item is faulty

🌍 International Returns (Online Orders Only)

We’re happy to accept international returns — here’s how it works:

✅ How to Return

  • Let us know within 14 days of receiving your item

  • Email or call us for a Return Authorisation Code

  • Return the item within 14 days of receiving the code

📦 What to Include

  • Items must be in original condition, with labels attached

  • Ideally return in original packaging

🚚 Sending It Back

  • Use any courier — we recommend a tracked or signed-for service

  • Mark the parcel clearly as a return to the UK to avoid customs fees

  • Keep your proof of postage

  • If you do not get authorisation then we will not refund your item.  If you return without authorisation we have the right to refuse delivery & it will be returned to you.

💸 Refund Info

  • We'll refund the item value only

  • Delivery and return postage costs are not refundable

  • Customer is responsible for all return costs for non-faulty items

🛍️ In-Store Purchases

Trying on in person is a special experience — and our in-store policy reflects that.

  • We do not offer refunds or returns for purchases made in-store (including pre-orders and deposits), whether the item has been tried on or not.

  • No exchanges on prom dresses once purchased — this helps us ensure fairness during peak season.

  • We're here to support you in finding your perfect dress, and we appreciate your understanding!

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