Delivery in the UK Deliveries are normally made by Royal Mail and the different options are listed below. On occasion an order will be delivered by a different service or courier if we consider it to be beneficial.
Tracked 48 £3.95, 2-3 day delivery estimate with online tracking at www.royalmail.com/trackandtrace. Tracking details and updates will be sent to you via a text message and email (if relevant details given at time of ordering). (all orders over £100 are free of standard 48 hour tracked postage)
Tracked 24 £5.95, next working day delivery estimate with online tracking at www.royalmail.com/trackandtraceTracking details and updates will be sent to you via a text message and email (if relevant details given at time of ordering).
Special Delivery* £7.95, Signature required on delivery. If you order mon-fri before 2.00 p.m. your order is guaranteed to arrive the next working day. Use Special Delivery™ Next Day and we’ll guarantee delivery by 1.00pm of the next working day to 99%* of the country, including Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm. (CURRENTLY DELIVERY IS UP TO 9.00 P.M.)
Special Delivery Saturday Guaranteed* £9.95, order by 3.00 p.m. on a Friday and we can guarantee next day delivery even though it's a Saturday. Items sent to the following business types are excluded from the Saturday Guarantee: Banks, Building Societies, Travel Agents, Jewelers and Post Office Branches.
*Next working day delivery is not available to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly, Channel Islands and the following postcodes: HS1-HS9, IV21-IV56, KA27, KW5-KW17, PA20-PA78, PH30-PH44, TR21-TR25, ZE1-ZE3. All the above postcodes and areas will take up to 3 days to deliver. These postcodes are subject to change therefore please check www.royalmail.com for up to date information.
Other delivery methods are available, please call us on 01326 376486 or email firstname.lastname@example.org to discuss.
Delivery in Europe Orders are posted using Royal Mail Tracked or Tracked and Signed wherever possible. Due to leaving the EU we are now using various other methods to post to Europe but we will inform you if we do, the charge will be the same.
Customs and Duties
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Delivery Worldwide & Europe, the USA and Australia) will have the VAT taken off at the check out page. This is clearly displayed before you complete any payment.
Most orders are posted using Royal Mail. Certain countries and dresses will require a different delivery option, if this is going to incur an additional charge we will contact you before processing your order to confirm that you are happy for us to proceed. For more specific delivery estimates and costings please contact us at email@example.com
Please note that your order can take up to 24 hours to process but most orders placed before 3.00 p.m. will be dispatched the same day. You will receive a dispatched email from us to confirm that your order is on its way. If you require an order urgently please contact us by email or phone so we can confirm a delivery estimate for you and speed up the process wherever possible.
Royal Mail is generally very good with their delivery estimates and it is rare that they don’t achieve their estimate however we cannot be held responsible if there is a delay. Royal Mail delivery estimates are “working days” which are Mon-Fri and doesn’t include bank holidays. Orders received at the weekend will be processed Monday (bank holidays excluded) and an email confirmation will be sent to you to confirm.
Returns Policy (UK) Online only - (please note in-store purchases are non-returnable or refundable and is different to online purchases).
If you wish to return or exchange your online purchase you must inform us within 14 calendar days from receiving the goods if this is not done then we will be unable to offer a refund. You can email us at firstname.lastname@example.org or call 01326 376486 and we will give you an authorisation number to include with the return/exchange. The goods must be returned to us within 14 calendar days from the date of receiving your authorisation number. The order should be in the original packaging (where possible) with all labels attached, if any labels are removed then we will be unable to accept the return and will post it back to you. The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us. PLEASE NOTE WE ARE UNABLE TO EXTEND THE RETURNS POLICY DUE TO PROMS/EVENTS BEING CANCELLED. ANYONE SENDING A RETURN WITHOUT AN AUTHORISATION NUMBER AND WITHIN OUR RETURNS PERIOD WILL EITHER HAVE THE ITEM RETURNED OR A CREDIT NOTE GIVEN. WE WILL NOT ACCEPT ANY RETURNS OUTSIDE OF THE 14 DAYS REQUESTED FROM THE DATE OF RECEIPT.
Due to the number of dresses customers are now ordering we are finding that using www.parcel2go.com a great option to return larger quantities of dresses. You can create a return without having to leave your home and choose a courier to collect from you at a fair better cost than taking it to the post office. Couriers include DPD, Hermes, Yodel to name but a few. So don't worry about ordering lots of dresses as often it will cost the same if you were to return just 2 dresses. We often pay for the postage out to you but do ask that you cover the cost of returns.
We also do recommend you pay using Klarna as this does offer the option to pay after 30 days or split the cost over 3 months.
If exchanging, we will post out the replacement item as soon as we receive the original item back with us. If returning for a refund we will inspect the goods and then process the refund for the cost of the goods, the return postage will not be refunded. You will be liable for all charges relating to returning non-faulty items to us.
Returns Policy (Worldwide & Europe)
If you wish to return or exchange your online purchase you must inform us within 14 calendar days from receiving the goods. You can email us at email@example.com or call 01326 376486 and we will give you an authorisation number to include with the return/exchange. The goods must be returned to us within 14 calendar days from the date of cancellation and they should be in original packaging (where possible) with all labels attached. Some items including earrings and underwear cannot be returned due to hygiene reasons. The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us. Please make sure that any returns are noted that they are a return and therefore not subject to customs charges.
If exchanging, we will post out the replacement item as soon as we receive the original item back with us. If returning for a refund we will inspect the goods and then process the refund for the cost of the goods only (not the postage cost out to you or the return postage). You will be liable for all charges relating to returning non-faulty items to us.
BUYING IN STORE
Making a purchase in our store is different to online buying and as you are able to try on before you buy we do not offer a returns policy or refund. Please note this also includes pre-orders and any deposits taken for dresses bought in our store whether tried on or not. Please note a deposit is a legally binding agreement whereby you are liable to pay the remainder in full, if the remainder is not paid then we will keep the deposit and this is not refundable or transferrable.
COVID-19 AND CANCELLED EVENTS
We know that many events have been cancelled due to covid-19 and unfortunately this is something that is affecting everyone in many ways. We have been asked by many customers if they are able to return dresses due to proms being cancelled but we are unable to accept any returns/refunds or exchanges due to these circumstances. We do hope that customers understand the implications of us refunding everyone for their dresses and realise this is an impossible situation for us.
Returning a Faulty item
If you have received a faulty item or have been sent the wrong item please accept our apologies. Please email us at firstname.lastname@example.org or call 01326 376486 so we can arrange to get the goods back to us. Please include your order number and a brief description of the fault. We will refund the cost of the goods along with the cost of postage to you (if all the items in the original order are returned). We will also refund the cost of the postage back to us if you return the goods using the service we suggest which is usually standard postage. We will not reimburse return carriage costs over the value of the suggested service.
Cargo Clothing, Email: Dresses@cargoclothing.com
Unit 17 Kernick Industrial Estate, Tel: 01326 376486