Delivery & Returns

Delivery in the UK Deliveries are normally made by Royal Mail and the different options are listed below. We will only use an alternative if we find it necessary.

Tracked 48 £3.95, 2-3 day delivery estimate with online tracking at www.royalmail.com/trackandtrace. or Free over £100

Tracked 24 £5.95, next working day delivery estimate with online tracking at www.royalmail.com/trackandtraceTracking details and updates will be sent to you via a text message and email.

Please note if multiple purchases are made over 31 days with free postage and no items are kept we will have to charge for the postage on all orders placed over the first initial order.  For example, if you order 5 separate dresses over a period of 31 days all with free postage and all items returned we will charge 4 x £3.95 for postage.

Other delivery methods are available, please call us on 01326 376486 or email dresses@cargoclothing.com to discuss.

Delivery in Europe Orders are now posted using various couriers UPS, FED-ex, DPD, Evri and Royal Mail

 

Customs and Duties

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
 
If you refuse a delivery and the item is returned to us there could be charges that you will have to pay and this will be taken from the original payment made.  You need to please be aware that all items come with custom and duty charges. 
 
Cargo Clothing will not be responsible for handling fees and/or customs charges.

Delivery Worldwide & Europe, the USA and Australia) VAT will be removed at the checkout page.  This is displayed before you complete any payment.

Returns Policy.

Returns Policy (UK) Online only - (please note in-store purchases are non-returnable or refundable and is different to online purchases).
If you wish to return or exchange your online purchase you must inform us within 14 calendar days from receiving the goods if this is not done then we will be unable to offer a refund.  You can email us at dresses@cargoclothing.com or call 01326 376486 and we will give you an authorisation number to include with the return/exchange.  The goods must be returned to us within 14 calendar days from the date of receiving your authorisation number. The order should be in the original packaging (where possible) with all labels attached, if any labels are removed then we will be unable to accept the return and will post it back to you. The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us. 

PLEASE NOTE WE ARE UNABLE TO EXTEND THE RETURNS POLICY DUE TO PROMS/EVENTS BEING CANCELLED.  

 

If exchanging, we will post out the replacement item as soon as we receive the original item back with us.  If returning for a refund we will inspect the goods and then process the refund for the cost of the goods, the return postage will not be refunded.  You will be liable for all charges relating to returning non-faulty items to us.

Returns Policy (Worldwide & Europe)
If you wish to return or exchange your online purchase you must inform us within 14 calendar days from receiving the goods.  You can email us at dresses@cargoclothing.com or call 01326 376486 and we will give you an authorisation number to include with the return/exchange.  The goods must be returned to us within 14 calendar days from the date of cancellation and they should be in original packaging (where possible) with all labels attached.  Some items including earrings and underwear cannot be returned due to hygiene reasons. The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us. Please make sure that any returns are noted that they are a return and therefore not subject to customs charges.


If exchanging, we will post out the replacement item as soon as we receive the original item back with us but we will require payment for the postage to you.  If returning for a refund we will inspect the goods and then process the refund for the cost of the goods only (not the postage cost out to you or the return postage).  You will be liable for all charges relating to returning non-faulty items to us.

 

BUYING IN STORE

Making a purchase in our store is different to online buying and as you are able to try on before you buy we do not offer a returns policy or refund. Please note this also includes pre-orders and any deposits taken for dresses bought in our store whether tried on or not. 

  

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