Delivery & Returns
Delivery in the UK Deliveries are normally made by Royal Mail and the different options are listed below. We will only use an alternative if we find it necessary.
Tracked 48 £3.95, 2-3 day delivery estimate with online tracking at www.royalmail.com/trackandtrace. or Free over £90
Tracked 24 £5.95, next working day delivery estimate with online tracking at www.royalmail.com/trackandtraceTracking details and updates will be sent to you via a text message and email.
Please note if multiple purchases are made over 31 days with free postage and no items are kept we will have to charge for the postage on all orders placed over the first initial order.
For example, if you order 5 separate dresses over a period of 31 days all with free postage and all items returned we will charge 4 x £3.95 for postage.
Other delivery methods are available, please call us on 01326 376486 or email dresses@cargoclothing.com to discuss.
Delivery in Europe Orders are now posted using various couriers UPS, FED-ex, DPD, Evri and Royal Mail
Customs and Duties outside of the UK - we do offer to send goods duty paid for but there are some countries that we will be unable to do this for, please enquire if you wish to know before placing an order.
Delivery Worldwide & Europe, the USA, and Australia) Delivery is shown under each country and most offer duties paid for. Returns Policy. Prices will show on checkout.
Returns Policy (UK) Online only - (please note in-store purchases are non-returnable or refundable and are different from online purchases).
You can email us at dresses@cargoclothing.com or call 01326 376486 and we will give you an authorisation number to include with the return.
The goods must be returned to us within 14 calendar days from the date of receiving your authorisation number.
The order should be in the original packaging (where possible) with all labels attached, if any labels are removed then we will be unable to accept the return and will post it back to you.
The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us.
Returns Policy (Worldwide & Europe)
If you wish to return your online purchase you must inform us within 14 calendar days from receiving the goods. You can email us at dresses@cargoclothing.com or call 01326 376486 and we will give you an authorisation number to include with the return. The goods must be returned to us within 14 calendar days from the date of cancellation and they should be in original packaging (where possible) with all labels attached.
Some items including earrings and underwear cannot be returned due to hygiene reasons.
The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us. Please make sure that any returns are noted that they are a returned and therefore not subject to customs charges.
We are unable to offer exchanges outside of the UK and suggest if you need a replacement item/different size then you should order the correct size and return the unwanted item as this is the quickest way of receiving your goods.
If returning for a refund we will inspect the goods and then process the refund for the cost of the goods only (not the postage cost out to you or the return postage). You will be liable for all charges relating to returning non-faulty items to us.
