Delivery in the UK
Deliveries are normally made by Royal Mail and the different options are listed below. On occasion an order will be delivered direct from our shop and first/second class recorded delivery will be used in place of tracked.
Tracked Standard £3.95, 2-3 day delivery estimate with online tracking at www.royalmail.com/trackandtraceTracking details and updates will be sent to you via a text message (if mobile number given at time of ordering).
Tracked Next Day £5.95, next working day delivery estimate with online tracking at www.royalmail.com/trackandtraceTracking. Tracking details and updates will be sent to you via a text message (if mobile number given at time of ordering).
Special Delivery* £7.95, Signature required on delivery. If you order mon-fri before 3.00 p.m. your order is guaranteed to arrive the next working day. Use Special Delivery™ Next Day and we’ll guarantee delivery by 1.00pm of the next working day to 99%* of the country, including Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm.
Special Delivery Saturday Guaranteed* £9.95, order by 3.00 p.m. on a Friday and we can guarantee next day delivery even though it's a Saturday. Items sent to the following business types are excluded from the Saturday Guarantee: Banks, Building Societies, Travel Agents, Jewelers and Post Office Branches.
*Next working day delivery is not available to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly, Channel Islands and the following postcodes: HS1-HS9, IV21-IV56, KA27, KW5-KW17, PA20-PA78, PH30-PH44, TR21-TR25, ZE1-ZE3. All the above postcodes and areas will take up to 3 days to deliver. These postcodes are subject to change therefore please check www.royalmail.com for up to date information.
Delivery in Europe
Orders are posted using Royal Mail Signed For. Depending on the items the charge for this is either £7.95 or £12.95 and this will be shown in delivery options before confirming your order. Certain countries and dresses will require a different delivery option, if this is this case we will contact you before processing your order to confirm that you are happy for us to proceed.
Most orders are posted using Royal Mail, depending on the items the charge for this is either £14.95 or £21.95 and this will be shown in delivery options before confirming your order. Certain countries and dresses will require a different delivery option, if this is this case we will contact you before processing your order to confirm that you are happy for us to proceed.
For more specific delivery estimates and costing’s please contact us at firstname.lastname@example.org
Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Please note that your order can take up to 24 hours to process but most orders placed before 3.00p.m. will be dispatched the same day. You will receive a dispatched email from us to confirm that your order is on its way. If you require an order urgently please contact us by email or phone so we can confirm a delivery estimate for you and speed up the process wherever possible.
Royal Mail are generally very good with their delivery estimates and it is rare that they don’t achieve their estimate however we cannot be held responsible if there is a delay. Royal Mail delivery estimates are “working days” which are Mon-Fri and doesn’t include bank holidays.
Orders received at the weekend will be processed Monday (bank holidays excluded) and email confirmation will be sent to you to confirm.