Product Exchanges & Returns

Exchanging or Returning Your Clothing

To make a return/exchange WITH REGARDS TO ALL EVENINGWEAR, customers services must be notified within 48 hours of receipt whereupon an authorisation number will be given.  All other items also require an authorisation number but we do not need to be notified within 48 hours.  All returns must be post-marked and sent to CARGO within 7 days of receipt. If the item is post-marked past the 7 days allowed or does not have the authorised returns number, it will be refused and sent back to the customer.

All items being returned must be in their original condition with all tags in place and posted at the customers expense. Furthermore, garments that have any deodorant stains or odours will not be accepted. Upon inspection and approval, we will issue a prompt refund. NOTICE: Any special orders, made to measure dresses, cannot be returned.

If you are exchanging an item for another size or style, we must receive and inspect before we can make the exchange.  We will post out an exchange free of charge.

Please write your authorisation number on both the outside of the box and on a copy of the invoice. Returns will not be accepted without an authorisation number on the outside of the box. All exchanges being returned are based on the item being returned in its original condition.

To request an authorisation number please email dresses@cargoclothing.com

An authorisation number will be given within 24 hours.

Please send returns to:

CARGO CLOTHING
Unit 17 Kernick Industrial Estate
Parkengue
Penryn
Cornwall
TR10 9EP

Health regulations stipulate that clothing that is soiled, worn, damaged or laundered is considered to be in "other than new condition" and cannot be returned or exchanged. For the protection of our employees we will not handle any garments that are not in original condition.

You can reuse the box in which you received your order as long as any old postage or address labels are covered or crossed out.

Postage and handling charges are non-refundable. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. Customers are responsible for all postage costs for returned items.

FAULTY ITEM

We ask that you inspect all garments on receipt and if to be found faulty please contact us at dresses@cargoclothing.com  quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

DAMAGED SHIPMENT

For your protection, please do not sign for merchandise until you inspect the packaging for damage. Cargo makes every effort to prevent postal damage, however, please keep the original carton and take the following steps if there appears to be any such damage:

  1. Promptly contact the Postal Office or carrier for a Damage Inspection report
  2. Request that the postal office/carrier return the merchandise to the address listed on the package.

PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may delay our reorder or credit. Please call our Cargo shop in Truro and explain the situation.

PLEASE NOTE THAT IF YOU REQUIRE ANY INFORMATION WITH REGARDS ANY REFUNDS YOU MUST CONTACT THE EMAIL ADDRESS SHOWN BELOW AND YOU WILL RECEIVE A RESPONSE OR TELEPHONE CALL WITHIN 24 HOURS dresses@cargoclothing.com