Delivery & Returns

Delivery in the UK Deliveries are normally made by Royal Mail and the different options are listed below. On occasion an order will be delivered by a different service or courier if we consider it to be beneficial.

Tracked 48 £3.95, 2-3 day delivery estimate with online tracking at www.royalmail.com/trackandtrace.  Tracking details and updates will be sent to you via a text message and email (if relevant details given at time of ordering).

Tracked 24 £5.95, next working day delivery estimate with online tracking at www.royalmail.com/trackandtraceTracking details and updates will be sent to you via a text message and email (if relevant details given at time of ordering).

Special Delivery* £7.95, Signature required on delivery. If you order mon-fri before 2.00 p.m. your order is guaranteed to arrive the next working day. Use Special Delivery™ Next Day and we’ll guarantee delivery by 1.00pm of the next working day to 99%* of the country, including Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm.

Special Delivery Saturday Guaranteed* £9.95, order by 3.00 p.m. on a Friday and we can guarantee next day delivery even though it's a Saturday. Items sent to the following business types are excluded from the Saturday Guarantee: Banks, Building Societies, Travel Agents, Jewelers and Post Office Branches.

*Next working day delivery is not available to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly, Channel Islands and the following postcodes: HS1-HS9, IV21-IV56, KA27, KW5-KW17, PA20-PA78, PH30-PH44, TR21-TR25, ZE1-ZE3. All the above postcodes and areas will take up to 3 days to deliver. These postcodes are subject to change therefore please check www.royalmail.com for up to date information.

Other delivery methods are available, please call us on 01326 376486 or email dresses@cargoclothing.com to discuss.

 

Delivery in Europe Orders are posted using Royal Mail Tracked or Tracked and Signed wherever possible. Depending on the items the charge for this is either £7.95 or £12.95 and this will be shown in delivery options before confirming your order. Certain countries and dresses will require a different delivery option, if this is this case we will contact you before processing your order to confirm that you are happy for us to proceed.

Delivery Worldwide Most orders are posted using Royal Mail, depending on the items the charge for this is either £14.95 or £21.95 and this will be shown in delivery options before confirming your order. Certain countries and dresses will require a different delivery option, if this is going to incur an additional charge we will contact you before processing your order to confirm that you are happy for us to proceed. For more specific delivery estimates and costing’s please contact us at dresses@cargoclothing.com Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Please note that your order can take up to 24 hours to process but most orders placed before 3.00p.m. will be dispatched the same day. You will receive a dispatched email from us to confirm that your order is on its way. If you require an order urgently please contact us by email or phone so we can confirm a delivery estimate for you and speed up the process wherever possible. Royal Mail are generally very good with their delivery estimates and it is rare that they don’t achieve their estimate however we cannot be held responsible if there is a delay. Royal Mail delivery estimates are “working days” which are Mon-Fri and doesn’t include bank holidays. Orders received at the weekend will be processed Monday (bank holidays excluded) and email confirmation will be sent to you to confirm.

 

Returns Policy.
Returns Policy (UK and Europe)
If you wish to return or exchange your purchase you must inform us within 14 calendar days from receiving the goods.  You can email us at dresses@cargoclothing.com or call 01326 376486 and we will give you an authorisation number to include with the return/exchange.  The goods must be returned to us within 14 calendar days from the date of cancellation and they should be in original packaging (where possible) with all labels attached.  Some items including earrings and underwear cannot be returned due to hygiene reasons.  The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us.
If exchanging, we will post out the replacement item as soon as we receive the original item back with us.  If returning for a refund we will inspect the goods and then process the refund for the cost of the goods along with the cost of standard postage to you (if all the items in the original order are returned).  You will be liable for all charges relating to returning non-faulty items to us.

Returns Policy (Worldwide)
If you wish to return or exchange your purchase you must inform us within 14 calendar days from receiving the goods.  You can email us at dresses@cargoclothing.com or call 01326 376486 and we will give you an authorisation number to include with the return/exchange.  The goods must be returned to us within 14 calendar days from the date of cancellation and they should be in original packaging (where possible) with all labels attached.  Some items including earrings and underwear cannot be returned due to hygiene reasons. The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us.
If exchanging, we will post out the replacement item as soon as we receive the original item back with us.  If returning for a refund we will inspect the goods and then process the refund for the cost of the goods only (not the postage cost out to you).  You will be liable for all charges relating to returning non-faulty items to us.

Returning a Faulty item
If you have received a faulty item or have been sent the wrong item please accept our apologies.  Please email us at dresses@cargoclothing.com or call 01326 376486 so we can arrange getting the goods back to us.  Please include your order number and a brief description of the fault.  We will refund the cost of the goods along with the cost of postage to you (if all the items in the original order are returned).  We will also refund the cost of postage back to us if you return the goods using the service we suggest.  We will not reimburse return carriage costs over the value of the suggested service.

Return Address: 

  
Cargo Clothing,                                                                                                    Email:  Dresses@cargoclothing.com
Unit 17 Kernick Industrial Estate,                                                                              Tel:  01326 376486
Parkengue,       
Penryn.
TR10 9EP