Returns Policy

To make a return, the Truro shop must be notified within 48 hours of receipt whereupon an authorisation number will be given. The item must be post-marked and sent to CARGO within 7 days of receipt. If the item is post-marked past the 7 days allowed, it will be refused and sent back to the customer. All items being returned must be in their original condition with all tags in place and posted at the customers expense. Furthermore, garments that have any deodorant stains or odours will not be accepted. Upon inspection and approval, we will issue a prompt refund. NOTICE: Any special orders, made to measure dresses, cannot be returned.

If you are exchanging an item for another size or style, we must receive and inspect before we can make the exchange.

Please write your authorisation number on both the outside of the box and on a copy of the invoice. Returns will not be accepted without an authorisation number on the outside of the box. All exchanges being returned are based on the item being returned in its original condition.

To request an authorisation number please call 01872 272035 between 10.00 a.m. and 5.00 p.m. Monday to Friday or 10.00 a.m. and 5.30 p.m. Saturday.

Please send returns to:
CARGO
7 Nalders Court
Pydar Street
TRURO
Cornwall
TR1 2XH

Health regulations stipulate that clothing that is soiled, worn, damaged or laundered is considered to be in "other than new condition" and cannot be returned or exchanged. For the protection of our employees we will not handle any garments that are not in original condition.

You can reuse the box in which you received your order as long as any old postage or address labels are covered or crossed out.

Postage and handling charges are non-refundable. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. Customers are responsible for all postage costs for returned items.

Damaged Shipments

For your protection, please do not sign for merchandise until you inspect the packaging for damage. Cargo makes every effort to prevent postal damage, however, please keep the original carton and take the following steps if there appears to be any such damage: 1) Promptly contact the Postal Office or carrier for a Damage Inspection report; 2) Request that the postal office/carrier return the merchandise to the address listed on the package. PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may delay our reorder or credit. Please call our Cargo shop in Truro and explain the situation.
 

By providing your details to Cargo Fashion, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering:

• to process your orders
• to improve our service to you

All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

Your personal details will only be passed to other companies involved in the processing of your order. None of your personal details will be passed to any other third parties for any other reason. From time to time, we may send you details of products or promotions.

Please e-mail us at customercare@cargoclothing.com if you have any questions regarding our privacy policy.
 

Feel free to e-mail our customer service department at any time to check the status of your order: customercare@cargoclothing.com.
 

Backordered merchandise includes items that are not currently in stock. In the event that your order can not be filled within 7 days we will put it on backorder status and notify you of the approximate delivery date via e-mail. If you do not respond to our e-mail notification, we will consider your order to be valid and we will notify you upon our shipment of the backorder items via e-mail.
 

Deliveries are made by Royal Mail at the following charges:
 

UK
£9.00 - All dresses will be sent by Guaranteed Next Day Delivery*. Please note that your order can take up to 24 hours to process, once this has been confirmed then your order will be delivered by 1 pm the next working day (Saturday is not a working day). Please note all orders require a signature on receipt.

Any order that does not include an item of evening wear may be sent by standard mail at £2.95 or next day at £4.95.

*Next working day delivery is not available to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly, Channel Islands and the following postcodes:
HS1-HS9, IV21-IV56, KA27, KW5-KW17, PA20-PA78, PH30-PH44, TR21-TR25, ZE1-ZE3.
All the above postcodes and areas will take up to 3 days to deliver and still require a signature on receipt.

Items ordered other than dresses, i.e. accessories, please contact regarding postage as items will vary depending on weight.

Europe / International
Prices will vary depending on weight, delivery times and areas, please contact us for an accurate costing.

Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.